Great product, great price and delivered very quickly. Perfect experience.
I ordered a 22 mm curved watch band, and even though the size was correct, the curvature and pin placement didn’t fit my watch. I paid about $55 total, including shipping. When I contacted the company, they first responded quickly and told me to return it using “second class mail,” which doesn’t exist in the U.S. The cheapest USPS option was $35—more than half the cost of the item.
I asked twice for a return label since it would be cheaper on their end, but I never heard back again. The quality of the band was also below expectations, and now I’m stuck with something I can’t use.
U.S. buyers beware: returning an item is extremely expensive, and customer service stops responding once you question return costs.
Hi Austin,
Thank you for sharing your feedback.
We’re sorry to hear that the watch band did not fit your watch as expected and that you found the return process difficult. Our straps are generally very well reviewed, so we regret that your experience did not meet expectations.
Regarding returns, we do not offer prepaid return labels, and return shipping costs are the responsibility of the customer. We always aim to suggest the most affordable mailing option available, but unfortunately, international shipping from the U.S. can be expensive and is outside of our control.
We appreciate your comments about the product and the process, as they help us improve our service. If you have any further questions or if there’s anything else we can do, please let us know.
Best Regards,
Watch Strap Style
I searched the internet for ages for the right open ended strap before finding this strap. The strap is very well priced and delivery was very quick. The way the strap attaches to the watch with a folded clip between the leather makes it so easy to attach on a fixed bar case and it very handy for someone like me who likes to change straps frequently. The strap is very comfy and looks great as does the buckle. If you have a small, vintage watch and a large wrist, get the longest strap you can do as this just fits my wrist nicely at 6.5in but would struggle in anything larger. Overall, a fantastic strap for the money and well worth getting.
Had a great experience with this company, very clear communication, quick shipping and a fantastic product for a very reasonable price. Highly recommended, so much so I'm buying another as a spare!
Swift delivery, reasonable price. Always had difficulty finding longer straps so pleased to discover your range. Strap seems to be good quality.
Writing this review after 4 months of use and can report it is of superb quality and is still in perfect condition. Previously I have got through loads of straps which quickly gave out on the keepers and / or the regularly used holes. This strap shows no signs of deterioration. It looks great too and was just the size, colour & quality I was looking for. Very helpful to include new bars. No hesitation in recommending it.
Simply put, my experience has been that they say what they mean, mean what they say and do what they say they do. Great selection of straps, so a very winning combination.
The colour of this strap deteriorated and faded after 8 months . It became very pale green ( had been dark grey ). No reply to two emails . I ordered another one and one of the little straps that secure the main strap has now fallen off .
I would have appreciated a reply and maybe a replacement as the strap itself was lovely when it was new . Disappointing customer service as they say they are a family run business and they encourage to reach out if there are any issues but no response !!!